AI agents are systems that perceive context, plan multi-step actions, and interact with tools or systems to complete tasks — whereas chatbots primarily handle conversational exchanges without multi-step autonomous execution.
We implement guardrails including permissions, RLHF/behaviour constraints, monitoring, and approval workflows so agents act within business policies and regulatory requirements.
Absolutely. We build connectors and secure APIs so agents can read/write from CRMs, ERPs, Pega cases, and other enterprise platforms — enabling end-to-end automation.
